The EDS Corporation has formed a new association for developing new BPO services, as suggested by the recent reports. The market of business process outsourcing is quite large and is expanding at a rapid pace. The President of the EDS group seems to have found ample scope of development in the call center industry. The new group is called the “Portfolio Organization” by the EDS Corporation. It has been assigned with the work of setting the business agenda of the company’s BPO. The group is involved in dealing with matters such as the growth and development of new strategies for their outsourcing sector. They are in charge of establishing alliances with other call center companies, and enhancing the revenue generation as well.
Earlier, the development of the BPO strategies would involve the entire call center of the company. But now, it is solely taken care of by the new association of the EDS. The group is being assisted by the EDS teams that are engaged in the delivery of global services and sales. These teams will help the association in selling and providing their call center services. The corporation has a good reputation in the management areas of financial processes and customer relationships.
The group will mainly concentrate on these two areas and is also looking forward to gain ground in the field of shared services. The President of the EDS Corporation has visualized a great opportunity for his company’s growth in the area of shared services. At present, the revenue generated by the BPO sector of the company, amounts to around three billion dollars. The new group aims at increasing the revenue generation of the company’s call center at a faster rate. The scope of improvement is relatively greater in the BPO projects as compared to the IT outsourcing deals. The call center industry not only outsources the IT tasks but also business functions as well. Therefore, abundant business opportunities are available in the field of business process outsourcing.
There is no end to the demand for outsourcing services with more and business organizations opting for it. Specially, the widespread economic downfall over a couple of years has caused the various industrial sectors to increase their efficiency at reduced operational costs. They are taking resort to the services offered by the numerous call center companies across the globe. These factors have motivated the growth of the global outsourcing industry. It is acting as a door to profit for several organizations, including the EDS. That is why the company is trying to explore all those areas that can benefit its outsourcing segment.
Shared services, is one such area where the company can make a position for itself in the global market of business process outsourcing. Instead of distributing the work among many, the company has entrusted it to a particular group. Thus, all the tasks will be performed in an organized way, without causing any delay. The objective of EDS is to take their call center agency to a new height, in the shortest possible time period.
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